California DHCS Healthcare Transformation
California Department of Health Care Services
Lead UX Designer, IBM iX
Q1 2023 – Q4 2023
Healthcare UX & Service Design
14M+
Residents Served
California residents with improved healthcare access
$162K
Documented Savings
Annual cost reduction through UX leadership
40%
Faster Delivery
Reduction in healthcare service timeline
100%
Accessibility
WCAG compliance for inclusive healthcare