Stephen Bowman
AI product engineering & design
I design and build AI products.
I lead product design and build working prototypes for complex, regulated work.
Selected work
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United AirlinesSupporting case study
From thirteen systems to one service task
At IBM iX, I researched how United customer care representatives in Chicago and Houston resolved complaints across thirteen legacy systems. I helped turn that fragmented work into one task-centered dashboard. During the pilot, average throughput rose from two to seven complaint resolutions per hour, and United followed with a rebooking assignment.
- Information architecture
- Interaction design
- Ethnographic research
- Service design
California DHCSSupporting case study
One design system across four DHCS workstreams
Across four DHCS workstreams, I rebuilt the existing Bootstrap patterns in Figma, made service rules visible in the interface, and kept those decisions with the screens through review and handoff.
- Design systems
- Accessibility
- Design-tool transition
- Stakeholder coordination
Design judgment. Working code.
I'm Stephen, a product designer and hands-on builder near Chicago. I've led design across aviation, healthcare, and pharmaceuticals. I research the work, define the behavior, and build prototypes that teams can use, question, and develop further.
I built this portfolio with Next.js, React, and TypeScript. One validated content model supplies the work cards, case-study pages, and share previews, so each view stays tied to the same record.