Work
Client work taught me to design around the task and the people doing it. My independent products carry that practice into the data and code behind the interface. These stories show the decisions along the way.
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From thirteen systems to one service task
At IBM iX, I helped consolidate thirteen customer-care systems into one task-centered dashboard. During the pilot, average throughput rose from two to seven complaint resolutions per hour.
- Information architecture
- Interaction design
- Ethnographic research
- Service design
One design system across four DHCS workstreams
I designed shared patterns that made service rules visible across four California health-care workstreams. The Figma system kept components, decisions, and handoff connected as teams moved from Adobe XD.
- Design systems
- Accessibility
- Design-tool transition
- Stakeholder coordination
One working system for eighteen pharmaceutical brands
At IBM, I led UX across eighteen Janssen brands and managed two designers in a shared Figma system. Project records list more than 2,000 approved desktop and mobile screens.
- Design systems
- Regulated workflows
- Responsive design
- Design operations
College football, beyond the scoreboard
I built CFB Model Lab to explore why my predictions disagreed with betting lines. It brings Python modeling and college football research into a product I can use each week.
- Product design
- Interactive data visualization
- Design engineering
- Python and React
Every point has a story
I built a family World Cup pool around team ownership, scoring, and the paths to winning. I directed product, design, and development with three coding agents.
- Interaction design
- Data integration
- React and TypeScript
Draw with rules, then change them
I built a generative-art workspace with controls for particle flow, color, and trails. Numbered seeds let you revisit a starting point and try another direction.
- Generative art
- Interaction design
- JavaScript and p5.js
A coffee order starts with the right site
I worked with BP product owners in the UK and Australia on coffee pre-ordering for BPme. I refined the requirements through research, then created wireframes and a clickable prototype that carried the order through to collection.
- Interaction design
- Mobile commerce
- Prototyping
- Service design
A research-led direction for ANA's global website
In 2019, I assessed earlier agency work, interviewed ANA stakeholders, and helped facilitate a two-day design-thinking workshop in Tokyo. I turned the findings into UX 2020, design principles and a roadmap for western business travelers.
- UX research
- Design strategy
- Workshop facilitation
- Concept design
Choosing a phone is only the start
I designed device, plan, and feature-pack screens for AT&T's wireless experience. The work broke a line's choices into smaller decisions, then brought the plan, optional services, and total together for review.
- Interaction design
- Mobile commerce
- Prototyping
- Workshop facilitation
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